The ON SLICE Match Guarantee is our promise to ensure that you are completely satisfied with your purchase.
We understand that sometimes, products don't always match up to your expectations, so we offer you the chance to test them out risk-free for seven days.
If you're not happy with your purchase, we'll provide you with a 30% partial refund or a free replacement. Just reach out to us and explain why it is not a good match. You don't even need to return the product. We're confident in the quality of our products and want you to feel the same way.
Here are some common questions about our ON SLICE Match guarantee:
Q: How do I qualify for the ON SLICE Match guarantee?
A: All eligible products are covered by our Match guarantee. To qualify, simply purchase an eligible product and test it out for seven days. If you are unsatisfied with the product, contact us within seven days of the delivery date to receive a 30% partial refund or request a replacement.
Q: What products are covered by the ON SLICE Match guarantee?
A: Our Match guarantee applies to all products, that you paid money for. Gifts and heavily discounted (more than 50% discounted) items are not covered by the Match Guarantee.
Q: What if I want to return the product instead of receiving a partial refund?
A: If you are unsatisfied with your purchase and would like to return the product, you can do so within our regular return policy timeframe to receive a 100% refund. However, if you choose to use our Match guarantee, you do not need to return the items and will receive a 30% partial refund or a replacement.
Q: How long does it take to receive my partial refund?
A: Once you contact us and qualify for the Match guarantee, we will process your 30% partial refund within 3-5 business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment method.
Q: What if the product is damaged or defective?
A: If the product is damaged or defective, please contact our customer service team immediately. Our ON SLICE Care Guarantee will apply in this case.