The ON SLICE CARE guarantee is our promise to you that we stand behind the quality of our products and exceptional customer service.
We understand that accidents can happen during shipping or that defects may occur in our products. That's why we offer a 30-day replacement guarantee if your product arrives damaged, scratched, or defective.
We will send out a replacement pair for free, no questions asked, giving you peace of mind when shopping with us.
Here are some common questions about our ON SLICE Care guarantee:
Q: What is the ON SLICE CARE guarantee?
A: The ON SLICE CARE guarantee offers a 30-day replacement guarantee if the product you receive is damaged, defective, or has scratches on it.
Q: How do I activate the ON SLICE CARE guarantee?
A: If you receive a product that is damaged, defective, or has scratches on it, please contact us within 30 days of delivery to activate the guarantee. We will then arrange for a replacement to be shipped to you free of charge.
Q: Does the ON SLICE CARE guarantee cover theft, stolen, or lost items?
A: The ON SLICE CARE guarantee does not cover theft, stolen, or lost items. We recommend reaching out to the shipping carrier or your local authorities to report any cases of theft or lost packages.
Q: How long do I have to use the ON SLICE CARE guarantee?
A: You have 30 days from the date of delivery to activate the ON SLICE CARE guarantee.
Q: What if I have more questions about the ON SLICE CARE guarantee?
A: If you have any additional questions or concerns about the ON SLICE CARE guarantee, please don't hesitate to contact us. Our customer service team is here to help you.